Legal
Right of withdrawal
Last updated: 11 September 2026
This document informs consumers about their statutory right of withdrawal for distance contracts and its statutory exclusions. It applies in addition to the contractual cancellation conditions in our Terms and Conditions (T&C), which are displayed for each service before completion of the booking.
Note on the contracting parties: Your contracting party for services booked via jpnthings.com is jpnthings. The services are performed on our behalf by independent local partners in Japan. Accommodations under jpnthings Stays are not booked via jpnthings.com.
1. Existence of a Right of Withdrawal
In principle, consumers within the meaning of § 13 of the German Civil Code (BGB) have a fourteen-day right of withdrawal for contracts concluded at a distance (e.g. via the internet).
2. Exclusion of the Right of Withdrawal (IMPORTANT)
According to § 312g (2) No. 9 BGB, the right of withdrawal does not apply to contracts for the provision of services in the areas of
- accommodation for purposes other than residential purposes,
- transport of goods, motor vehicle rental, delivery of food and beverages, and
- other services related to leisure activities,
if the contract provides for a specific date or period for the provision of the service.
Since the experiences, driving events, tours and transfers booked via jpnthings.com are booked for a specifically agreed date or period, you do not have a statutory right of withdrawal for these bookings. Your booking becomes binding in accordance with our T&C upon conclusion of the contract.
However, you are not without protection: for cancellations and rebookings, the cancellation conditions displayed with the respective service apply (policies "Flexible", "Moderate", "Strict" or "Non-refundable" – see Section 9 of our T&C). Within the free cancellation window of the respective policy, you will receive a full refund of the amounts paid online.
3. Right of Withdrawal for Other Services
For contracts that do not fall under the exclusion described above (e.g. other services without a specific date or period), the following applies:
Withdrawal Instruction
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract.
To exercise your right of withdrawal, you must inform us
Ilias Ammour Altes Gericht 22 35398 Giessen Germany Email: info@jpnthings.com
by means of a clear statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse you all payments we have received from you without undue delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For the reimbursement, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this reimbursement.
If you requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you informed us of the exercise of the right of withdrawal with respect to this contract, compared with the total scope of the services provided for in the contract.
Premature expiry of the right of withdrawal
In the case of a contract for the provision of services, the right of withdrawal also expires if we have provided the service in full and have only begun to perform the service after you have given your express consent thereto and at the same time confirmed your knowledge that you lose your right of withdrawal upon complete performance of the contract by us.
Model Withdrawal Form
(If you wish to withdraw from the contract, please fill out this form and return it to us.)
To: Ilias Ammour Altes Gericht 22 35398 Giessen, Germany Email: info@jpnthings.com
I/we () hereby withdraw from the contract concluded by me/us () for the provision of the following service:
— Booked service / booking number: ______________________ — Ordered on: ______________________ — Name of the consumer(s): ______________________ — Address of the consumer(s): ______________________ — Signature of the consumer(s) (only for notification on paper): ______________________ — Date: ______________________
(*) Delete as applicable.
4. Contractual Cancellation Independent of the Right of Withdrawal
Regardless of whether a statutory right of withdrawal exists, you can cancel bookings at any time via the cancellation function of the Platform (customer account or guest booking link) or by email to info@jpnthings.com. The refund amount is determined by the cancellation policy of the booked service displayed at the time of booking (see Section 9 of our T&C). Refunds of online payments are made to the originally used payment method, usually within 5–10 business days of processing. If you cancel in good time, we will issue a cancellation confirmation; please keep it as proof.
5. Note for Customers Outside the European Union
The statutory right of withdrawal described above is based on EU consumer law. Customers outside the EU/EEA may have different or no comparable statutory withdrawal rights; mandatory consumer protection provisions of the law of your habitual residence remain unaffected. The contractual cancellation conditions of the respective service (Section 4) apply to all customers worldwide.